FAQ

WHERE DO I GET A CLAIM NUMBER?

Claim numbers are issued by your insurance company at the time you
report your accident.  Just jot it down and bring it in with you when
you come in to begin the repair process, Collision Pro will do the rest.

WHAT ARE YOUR HOURS OF OPERATION?

We are open Monday through Friday 8:00a.m. to 5:30p.m.

WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

Absolutely.  We generally order your vehicle's parts at the time that
we schedule your vehicle.  If your vehicle is found unsafe to drive, we
will help you arrange for a rental vehicle as soon as possible.  This
enables us to provide a quicker turnaround time.

IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No.  A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle.  Nowadays, most
cars are built using unibody (frame and body as one) construction.  Our
highly skilled technicians, with the aid or our state-of-the-art
computer measuring system will return your vehicle to its original
factory specifications.  If it is determined that the frame section is
bent beyond repair, that section can simply be replaced.

CAN YOU MATCH THE PAINT COLOR?

Today's modern factory finishes incorporate multiple layers of highly
specialized paints.  Collision Pro Inc. has made a major investment in
the finest paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's paint matches. 
We take special pride in our ability to match factory finishes as the
final step in the repair process.

CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

Yes.  Just let your estimator know what other work you would like done so that he or she can make the necessary arrangements.

HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your estimator can give you an estimate of the time it will take to complete the repairs to your vehicle.  Be sure to check with your estimator for the specifics on your vehicle.

CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?

Yes, we would be happy to provide this service to you.  We want each customer's visit to be a positive experience and will work diligently toward that goal.

HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements.  Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.  Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

HOW WILL I KNOW WHEN MY CAR IS DONE?

You will be notified when your vehicle is ready to be picked up.  Feel free to call or e-mail your estimator during the repair process if you have questions or concerns.

IS THERE ANY WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. Collision Pro guarantees all repairs in writing.

DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy.  If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible.  Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department.  If you aren't sure about your deductible, you can call your agent and he can tell you weather your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card.  We accept Visa, Mastercard, and Discover.  Of course, cash and checks are always welcome.

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process.  These betterment charges are determined by your insurance company and are pro-rated based on the actual miles on your vehicle.

CAN I WASH MY CAR?

Recommendations and precautions in the first 30 days:

DO: Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.  Always use clean fresh water.  Wash your vehicle in the shade.

DON'T: Do not use a commercial car wash.  Stiff brushes or sponges could mar the finish and damage the surface.  Do not "dry wipe" your vehicle.  Dry wiping can scratch the finish.  Do not drive on gravel roads.  Chipping the finish is easily done in the first 30 days.  Avoid parking under trees and utility lines which are likely to attract birds.  Bird droppings have a high acid content and will damage freshly painted surface.  Also, tree sap can mar or spot a freshly painted surface.  Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.  Do not scrape ice or snow from the newly painted surface.

Recommendations and precautions in the first 90 days:

DON'T:  Do not wax or polish the vehicle.  This will allow the finish to dry and harden completely.